SOMEONE HAS TO
FIX IT.

WHY NOT YOU?

The most valuable people in any organization don't wait to be asked. This course makes you one of them.

APPLY NOW

The Reflex Test

You walk past a problem at work.
What do you do?

Most people don't solve problems. They watch them. Then complain about them. Then get hired somewhere else and the cycle repeats.

The Four Responses

How people actually respond

1

SOLVE IT

You see it. You own it. Unprompted.

2

FLAG IT

You tell someone who should solve it. Hoping they'll act.

3

ESCALATE IT

You bring it upward. Kicking the can.

4

IGNORE IT

You walk past it. Diffusion of responsibility.

The 5-Step Ownership Protocol

How to solve it properly

1

ASSESS SCOPE

Is this a 2-hour solo fix? A team-day project? Something that needs leadership? Know before you act.

2

DEFINE SUCCESS

What does the solved state look like? Write it in one sentence before you touch anything.

3

STAKE YOUR CLAIM

"I'm going to look into this." You don't need permission. You need a paper trail.

4

EXECUTE AND UPDATE

Solve it. Tell people at natural milestones. If you're going to miss your deadline, say so before they ask.

5

HAND OFF OR CLOSE

If it needs long-term ownership, hand to someone properly. If it can live on its own, close the loop with everyone affected.

Real Problems — Real Results

What students actually fixed

The Onboarding Gap

"A nonprofit had no structured onboarding for new volunteers. I built a 3-day bootcamp in 2 weeks — nobody asked me to."

Result: Volunteer retention up 40% in 6 months.

The Documentation Hole

"An open-source project had no docs. I spent 3 weeks writing them. I didn't ask permission."

Result: New contributor onboarding time dropped from 2 weeks to 2 days.

The Meeting That Shouldn't Exist

"I noticed a recurring meeting that had no agenda and no decisions. I proposed cancelling it."

Result: 4 hours/week recovered across 12-person team.

The Reflex Journal

This is what the course actually does.

"Monday: Saw the broken Slack workflow. My reflex said 'someone else will fix it.' Overrode it. Built a zapier automation in 2 hours. Felt weird but good."

"Wednesday: Saw the missed deadline on the project tracker. Reflex said 'not my circus.' I flagged it. Step 2."

"Friday: Found a critical bug in my own code. Reflex said 'blame the intern.' I owned it. Fixed it in 4 hours. Team lead noticed the fix, not the bug."

It changes what you automatically do.

Course Structure

Session 1

The Reflex and How It Works

90 min

Session 2

The 5-Step Ownership Protocol

90 min

Sessions 3–4

The Real Problem: Your Assignment

3 hrs total

Session 5

Demo Day: You Had No Brief. Here's What You Built.

90 min

The person who solves unprompted is the one who gets pulled into the room where it happens.

Everyone else is waiting for an invitation that doesn't come.